+86 0757-81809080   sales@dorecaster.com

Dore statement.jpg


DORE is factory, not retailer, 500pcs is minimum order quantity.


Delivery time is base on order quantity and mode of transportation, general 15~20 days for production and 30 days for shipment.


DORE is OEM factory for famous brands, so stable quality control system is able to output satisfactory products and superior service.

DORE equips facilities appropriately to perform in-house lab testing according to international standards, and the 3rd certification is available, such as EN12810 for Scaffolding Castor, EN 12531 for Medical Caster, EN840 for Trash Bin Caster and EN12530 for special customer.

Provide replacements in next order due to quality issue (The related defect description and photo should be provided)


Free sample is available, just two things - 

1. Please provide your DHL/FedEx freight collect number and advise which express type should be chosen, international express type (2~3days) or economic type (4~5days), so that we can use your account to send and then you would pay the fright charge. Surly you can use freight prepaid if you pay the freight to us.

2. Please let me know your detailed requirements, especially for optional accessories, for example, it is not enough if just told me you need top plate type, you'd better to let me know which type of top plate you need, such as outer size, hole spacing and hole diameter, because maybe we have more than 10+ types of top plate for the same casters.


Free Sample Policy is intended to the convenience of evaluation of product performance, the extra sample (more than 2pcs/type) cost involved will be for buyer's account in advance, and the related cost can be deducted if customer place mass production order. 



It is undisputable and crystal clear that 30% advanced payment, 70% before shipment

T/T only, we don’t accept PayPal, hope we have reached agreement for this regular payment manner.


If notifying party is not the same as the consignee, pls provide detailed information.
The Commercial Invoice, Packing List and Bill of Lading will be submitted to you, what else of documents, such as CoC, FORM E, ISF will provide base on active request.
Generally 20~30kg per pack with poly-bag, carton and #type straps, if you need pallet and color box, pls advice before place order.


Option 1 - Build the molds and fixtures upon your sample or technical drawings

Option 2 - Add your logo on fork or wheel

Option 3 - Pack the goods in your branded carton 



Special color is available.



The brand authorization has to provide if you intent to show designated Logo on product.



The carton mark or color box is available



Different countries have different mounting specification, varieties of standard thread, axle, bolt hole spacing for you to choose, and special type is available base on detailed requirement.


Why could not reach a consensus

Some customers complain that price is not as cheap as target price… Frankly, we consider that those customers lack of sincerity. As far as I know, you can’t find cheaper than DORE, unless you purchase from low-level, small-scale, family-based enterprises workshop which malicious reduced the quality grade. Many of Chinese trading company purchase DORE product because DORE product at very competitive price and great reputation in Chinese casters industry, and then those trading company resold DORE casters to foreign customers. Give me a try, it time to change it, pls contact me directly to discuss your concern, it will help us think of a way to help find solution to reach an agreement and become WIN-WIN long partner.


Pls note that we are manufacturing, not trading company, not retailer, maybe our casters are not the best product compare with top brand, but it is best choice for those customers which source competitive price under the same quality level, we are very familiar with Chinese casters industry and have many resources, and I believe your company will benefit from it.

It’s unreasonable if the price gap is more than 10%, it’s strongly recommended to check whether related product (which pricing by different factories) is the same or not, such as fork thickness, finishing type, bearing type, wheel material grade.


Why other supplier is with very lower price

It's unreasonable if the price gap is more than 10%, it's strongly recommended to check whether related product (which pricing by different factories) is the same or not, such as fork thickness, finishing type, bearing type, wheel material grade.

Focus on the price is primary, but buyer have to understand the quotation of different factory (in the same country) should not be much difference if the product of those factories is with the same quality level, pls note that we are reliable Chinese factory and make casters and wheels by ourselves, our competitive price and quality bring higher returns to our direct-clients to help them to achieve good effect in distribution and retail market, welcome to visit our factory together your sample if you have mass-production order…